Okay my co worker just finished talking to a manager from Jollibee Emerald Ave branch. I will let him write his own story so here he goes.
Dang it! I don't know how they train their managers but this "guy" manager I talked to seems...so....can't find the right word really. So here's what happened:
I went back to Jollibee to let them see and check the rice that they served to me. I told the "guy" manager to check their rice discreetly because there's a lot of customers waiting in line and I don't want them to rattle or something. So I handed him the rice and he opened it up and went back inside. He came out after a minute and said they will conduct an investigation. Because I haven't finish my food earlier, I'm still hungry and will take my lunch nearby so I told him I can not just wait there. He asked for my complete name and phone number (office number) and told him that I won't be back until 45 minutes later so make sure they will call me after 45 minutes or so.
It's 6pm when he called me at my office. He said based on the result of their investigation, the rice is good and maybe I just smelled it differently. Well, I told him I ate a spoonful of it and the smell wasn't nice, even my co workers said the same thing. He insist that the rice is good. So I just told him, then why just inform and call me now and he said because he's still waiting for me to return to the branch. Geez...I told him "you asked for my number because you will call me instead then why wait for almost 6 hours before calling me?" and he said "Sir honestly I'm still waiting for you to come back". At that point we are going around in circles so I asked him if I can put everything in writing and let him acknowledge it by signing it. He said he can only receive but can not sign anything and I told him then its pretty useless for me to put everything in writing because you can always deny whatever it is in there later on. He said thats there SOP and he really can not do anything about it. After having an argument for a good 20 minutes, I decided its useless to continue talking to him so I said thank you and called 898-7777, Jollibee's customer support number.
I talked to Rea or Rhea and told her everything and she said they will coordinate with the branch and a QM (whatever that means). I still need to finish a lot of work and hopefully they will do something about it.
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16 comments:
Pansin ko lng yng mga waitress pagmay omorder mismo sa gitna kung saan nakalagay yng mga food like the chicken or yng mga nakalagay sa plastic plates nila the red thing. Don sila sumisigay kung mag ask sila sa mga cook (back row), imaginin mo kung yng mga laway nila tumalsik don...
Oo nga...usually yung mga chicken joy nila for Dine in naka prepare na dun sa warmer, tapos tatalsikan ng laway :(
You should have just asked another serving of good rice. Which would have taken approximately 10 minutes max to get served to you.
The efffort and amount of times that you spent on such a simple matter is ridiculous. Get a life.
Congo Grill sucks! I heard from my friend that the current owner scammed his original partners. Forcing them out and keeping the business all to himself. What kind of person does this ? Greedy indeed ! Boycott Congo Grill !
Just found this randomly through a google search.
I eat at Jollibee Emerald Avenue, although medyo matagal nga naman dumating yung order ko (most won't order 39ers anyway if you're earning a lot in Ortigas Center), I tell them discreetly and respectfully if medyo matagal dumating yung order ko. And I've tasted tutong rice in Chowking before but I have never, ever, thought of blogging on the net using a user name demeaning to the restaurant. So they messed up. Big deal, do you honestly believe that in 10000 tries or orders in a day they would not have a mistake? I agree with Jose, you could have just asked for another cup of rice.
Actually, I am a student who is currently studying Jollibee Foods Corporation for our Finance Project. . .i was just surfing around trying to find something and here it is. HA!
even jollibee messes up! i never encountered a problem such as yours but certainly being served with a spoiled rice will piss me off! especially when my stomach is grumbling! well, that's life. guys, cut him/her some slack. . .come on!
ewan lang ha...pinalaki mo lang ang matter dude...you can just ask for another rice....and yeah youve been in a lot of trouble caus by you..yourself...heheheh////...
anyway...i hope you wont get the same problem to any other foodchain...i doubt that but..i hope you dont...bcoz if you do..well...make the same complaint and have the same traouble as well..hehahahah...!!....good luck to you..
I would like to share my awful experiences at Jollibee. One time, I noticed that the spoon and form they gave me were oily (gamit na siguro) so I asked for a replacement. And do you know how they clean their trays? Pinupunasan lang ng maduming basahan. Basta magmukhang malinis, okay na. And they will put the tissue on the tray, and that tissue gets to your lips. Boom! Who knows what microbes are on that tray.
Please allow me to add on to this. At Jollibee, SM Marikina, there's this manager, Carlo Lopez, who told me that I'd have to wait 15 minutes when I ordered for a bucket of 6-pcs Chickenjoy. I asked him why I had to wait when I could see more or less 30 pcs of chicken on the counter. He said it's because they will run out of chicken to serve the other customers waiting in line. Where's the sense in falling in line then if my order wasn't gonna be served first? He asked the kitchen crew something and then got back to me and said they could serve it in 5 minutes but it will be all leg-parts, my frustration built up some more 'coz I & my family were so hungry at that time, leg parts are smaller and I preferred to get a fair share of thigh/breast parts, and all I got was crappy customer service! Walk-out mode, lipat sa KFC, not all perfect but at least we got our meal fast and the chicken parts were bigger!
I know right nakakainis ang jollibee kasi ako kanina purkit bata ako susungitan na tapos ang sungit pa talaga ng cashier at di pa bibigyan ng fork for my spaghetti kasi take out tapos wala pati straw kasi bago palang ako sa branch nayon tapos inde pa marunong makinig sabi ko take out tapos ginawa nya dine in... last meal ko na yun sa jollibee pati pala fries nila malata na ang dami ding black spots...
This happened today:
We placed our order online thru jollibeedelivery.com. We always order online so we were expecting our order in 45mins to an hour. After 1hr, i called 8700 to the status of our order. The rep told me that the order is still in process. After another 30mins (total 1.5hrs), I called again to check when our order will arrive. The rep told me that the order was not yet placed! He even asked me if he could place the order himself! I asked if i can talk to anyone who has access to my jollibee online acct. He the put me on hold for about 5mins until i hung up. I called again only to be told that they are experiencing difficulties in their online system! What the hell? the rep was telling me to just wait? Wait for what? Another hour? We have already waited 2hours!
so i told him i want to cancel the order.
The rep then told me that the ordrr is already cancelled. I asked if i can call anyone to complain about this inconvenience. He said someone will call to confirm. I somehow cooled down after that because they were very apologetic. But i still told them that apologies cannot satisfy my hunger.
When i was finally home, our office guard texted me and told me that our order arrived! what the hell? I told them to cancel.it already!
It is not wrong to do a blog like this. Jollibee management must know what kind of team they have. Yes, it is a small matter of waiting, asking for another ricw, or just being nice.
but there is nothing wrong in complaining especially if your goal is to help improve the system!
After all, we are paying customers.
the branch in question is jollibee alabang junction.
Jollibee Mind Museum branch was probably the worst Jollibee branch ever!! Last Friday nag order ako ng chicken joy w/spagetti take out pagdating ko sa office ung chicken is parang pinagtirahan na lang walang laman!! and now ung order ko na Ultimate burger steak parang winisikan lng ng gravy and worst ung egg hindi luto!! at pagkagat mo may shell pa!! Hindi ko na chinicheck yung order because I trusted Jollibee!! Porket take out ganun sila mag serve!!
dont ever try to work in jollibee. they are one of the WORST company!!! low salary and no overtime payment! they bought other fastfood companies like chowking but they can not give the right salary for the works of their employees!
I have some concern regarding your delivery service. Earlier, we contacted 8-700 to order for our lunch. As usual, we waited for it to arrive. But after 1.5hrs., no sign of Jollibee yet. I contact 8-700 again but no one is responding to my call. I made 10calls but none of those responded. So, I contacted Jollibee customer service and aired tue incident happened to us (cause this is not the first time). I told the person who answered me to just cancel the order cause we've already lost our appetite. Then, I thought that the order was cancelled and we didn't expect the jollibee to come anymore. To my surprise, Jollibee still came but it was already 3:30pm! That irked me so much because we felt insulted. Who the hell will wait for an order for GOOD 3.5HRS! What I did is I sent all of our supposedly meal back to the branch. Here's the catch. We didn't heard any valid reason for that FUCKING DELAY. I am so disappointed for your fucking delivery service. I am actually planning to post an article to my blog so that others like me who is fond of deliveries could avoid your service and avoid such misseries alike to what we have encountered. Sorry, but I was really a fan of your food and making me wait for that long really disappoints me.
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