Shoot! Jollibee's service really really suck!

Okay my co worker just finished talking to a manager from Jollibee Emerald Ave branch. I will let him write his own story so here he goes.

Dang it! I don't know how they train their managers but this "guy" manager I talked to seems...so....can't find the right word really. So here's what happened:

I went back to Jollibee to let them see and check the rice that they served to me. I told the "guy" manager to check their rice discreetly because there's a lot of customers waiting in line and I don't want them to rattle or something. So I handed him the rice and he opened it up and went back inside. He came out after a minute and said they will conduct an investigation. Because I haven't finish my food earlier, I'm still hungry and will take my lunch nearby so I told him I can not just wait there. He asked for my complete name and phone number (office number) and told him that I won't be back until 45 minutes later so make sure they will call me after 45 minutes or so.

It's 6pm when he called me at my office. He said based on the result of their investigation, the rice is good and maybe I just smelled it differently. Well, I told him I ate a spoonful of it and the smell wasn't nice, even my co workers said the same thing. He insist that the rice is good. So I just told him, then why just inform and call me now and he said because he's still waiting for me to return to the branch. Geez...I told him "you asked for my number because you will call me instead then why wait for almost 6 hours before calling me?" and he said "Sir honestly I'm still waiting for you to come back". At that point we are going around in circles so I asked him if I can put everything in writing and let him acknowledge it by signing it. He said he can only receive but can not sign anything and I told him then its pretty useless for me to put everything in writing because you can always deny whatever it is in there later on. He said thats there SOP and he really can not do anything about it. After having an argument for a good 20 minutes, I decided its useless to continue talking to him so I said thank you and called 898-7777, Jollibee's customer support number.

I talked to Rea or Rhea and told her everything and she said they will coordinate with the branch and a QM (whatever that means). I still need to finish a lot of work and hopefully they will do something about it.